First experience with these folks. They helped me out with a rather unique issue with my car. Talked to me on the phone when I called and didn't talk down to me or make me feel stupid. Then, when I actually went in, they had me in and out very shortly...saved me a LOT of worry and aggravation...and all at a great price. I am one of those "hard to please" people...not really hard to please but whenever a person expects actual respect and service these days I guess we come across as difficult to please. Based on this first experience, these folks will have all my future business. Special thanks to Terry and Josh :)
I trust 'em. USAA trusts them.
My one experience with them was very satisfactory.
My 2016 Mustang GT has been there twice. They paint match perfectly, have amazing customer service, and are a model for how body shops should be. I hope I find a body shop like this when I move back home (though hopefully I won't need a body shop!!) Nothing but praise!!
I have unfortunately had to take my 2014 Hyundai Sonata to Quintin's because they're somehow certified and used by USAA. The vehicle had been rear ended, crushing in the rear bumper; putting holes in the lower, plastic bumper part; ruining the gasket/stripping around the trunk; and shifting the trunk lid. Quintin's gave us a 5 day estimate, in which they replaced the gasket, the plastic bumper piece, the bumper, and then painted. When I picked up the vehicle, I checked everything out. The tail lights didn't match up (one on trunk lid, one on rear stationary area); I could see the frame of my car between a gap left where the bumper meets the bottom of the trunk; the trunk didn't close properly without using a lot of force or pushing several times; there was adhesive smeared under the rear window from replacing the gasket; they had nicked my car, chipping the paint near the rear window; the inside plastic liner at the trunk opening was popped out and not in place; AND they had not, by their own admission, touch the trunk lid to adjust it or anything! They literally just put some parts in place and painted, doing the least amount of work for the as much as they could get away with charging! We spoke to an auto body employee when we picked the car up, relaying our concerns. He looked at the vehicle and couldn't do anything for us and said to bring it back in the morning, when a tech would look at it and we would get a rental car while they fixed it. When we went in the next morning, we were rushed by the owner who LITERALLY dismiss EVERYTHING we told him! The gist was, you're wrong, none of what you're seeing is our fault, be on your way! We've since contacted USAA, who has had to send us to another local body shop FOR THE SAME REPAIRS. They've had our vehicle for a week and two days now. The top of trunk had to be adjusted and realigned to get it to close properly. The tail lights are said to be aligned and flush with one another now. They're currently having to take apart the bumper area to fix the frame positioning/damage. Look at all the work Quintin's Take Advantage of You shop didn't do! I am floored by the laziness, rudeness, and greed displayed by Quintin's. If USAA recommends them, make sure they're aware of the bad reviews and tell them you want to go elsewhere! USAA will work with you and you can avoid all this mess!
We've had the misfortune of needing them twice this year. They've basically rebuilt the right side of my vehicle, from headlight to back quarter panel, & it's not noticeable at all. When we picked it up the first time, we noticed the paint color was off. They fixed it ASAP & we came back the next day to pick it up. Since there was no drama & there were sincere apologies, I still consider it five star service.
Quintin S Paint Body Shop is a US Car Repair based in Leesville, Louisiana. Quintin S Paint Body Shop is located at 1108 Nolan Trce, Leesville, LA 71446, USA.
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